Client Service Center Supervisor - Retirement & Benefits

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. The ARB Client Service Center Supervisor leads a team to provide superior client service via multiple media channels (phone, email, and chat) supporting Alerus Retirement and Benefits services. Responsibilities include the development and training of Client Service Center Associates, close monitoring of performance, and handling elevated client interactions. Requires strong communication skills to facilitate individual coaching and mentoring of employees as they develop the skills to provide clients with a clear understanding of the technical aspects and benefits of products and services offered at Alerus. Further, the position is responsible for maintaining knowledge of all ...