Client Service Consultant

Santam PLCC is looking for a Client Service Consultant based in Hill on Empire, Parktown to provide world‑class products and services to clients while achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

• Ensuring quality of work is 95% as required by business standard.
• Sales target set out by business to be achieved in line with the growth strategy.
• Consistent achievement of agreed productivity.
• Ensuring customer satisfaction, a positive client experience in line with organisational targets.
• Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement.
• Ensuring client service level agreements are met and exceeded.
• Ensuring good relationships are maintained with our internal and external stakeholders.

Qualifications and Expe...