Client Service Director - Custody Services

Location: Abu Dhabi, UAE
Industry: Banking
Experience: 5+ years
Job Type: Full‑time

The Client Service Director leads client relationships and service delivery within First Abu Dhabi Bank’s Securities Services division. The role focuses on enhancing client experience, managing custody relationships, and supporting revenue growth through strategic client engagement.

• Manage day‑to‑day operational relationships with assigned custody clients, ensuring high service standards.
• Build strong relationships with client decision‑makers to support retention and business growth.
• Handle client enquiries and drive process improvements to enhance efficiency and service delivery.
• Maintain service plans, client profiles, and structured engagement programs with key stakeholders.
• Support acquisition of new clients and contribute to revenue growth ...