Client Service Manager - Polish speaking

Client Service Manager - Polish speaking

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Global Payment Solutions (GPS) is made up of almost 10,000 people across more than 60 countries and helps clients make payments across borders, currencies, and regulations quickly and efficiently with dedicated country, regional and global support.

In This Role You Will

• Field and resolve basic and complex service inquiries, ensuring timely response and proactive communication until the client’s expectations are met.
• Be accountable for client escalations, including business‑as‑usual and global service escalations, inquiries, and projects. Identify and action red‑flags before they become client‑identified issues, and coordinate remediation and communication to clients and internal stakeholders.
• Monitor client case ...