Client Service Representative in Logistics

Elevate customer experiences as a Client Service Representative with Omnitrans in Montreal's logistics sector. This hybrid role focuses on client relationship management and optimizing service delivery.
Omnitrans, a leader in logistics and transportation, is looking for a skilled Client Service Representative for its Courier Services team. You will leverage your 3+ years of logistics experience to manage shipment volumes, address customer needs, and foster strong relationships through effective communication. Your expertise in problem-solving and organization will be crucial in enhancing daily operations and client satisfaction.
Key Responsibilities:
• Assess and address client needs for optimal satisfaction
• Communicate effectively via phone and email to clients
• Manage large volumes of shipments and report KPIs
• Coordinate pickups and resolve related inquiries
• Handle customer disputes and provide solutions promptly
Requirements:
• College degree comple...