Job Description
VCA Augustine Loretto Animal Hospital – Jacksonville, FL
Full-Time
VCA Augustine Loretto Animal Hospital is seeking a friendly, organized, and compassionate Client Service Representative (CSR) to join our veterinary team. As a CSR, you are often the first and last point of contact for our clients and play a critical role in creating a welcoming, supportive, and professional client experience while supporting daily hospital operations.
This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people and their pets, and understands how strong communication, organization, and teamwork contribute to high-quality patient care.
Essential Functions
Deliver exceptional customer service by warmly greeting clients, answering multi-line phones, and escorting clients and their pets to exam rooms
Schedule, confirm, and manage appointments efficiently to support patient flow