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Client Service Representative

Interactive Brokers · Tokyo, Tokyo, Japan

Location
Tokyo
Job Type
Full-time
Posted
May 31, 2026

Job Description

Responsibilities



Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

The core competencies we seek include: 

  • The ability to identify, analyze, and escalate complex issues.
  • Excellent troubleshooting and problem-resolution skills;
  • Assuming responsibility for identifying client needs while providing a high-value experience.


    • Requirements

  • University degree (Bachelors);
  • Native in Japanese and business level English oral and written;
  • Excellent analytical skills;
  • A good understanding of financial markets (preferable but not a must)
  • We encourage excellent graduates to apply for this position


    • Company Benefits & Perks

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