Client Service Team Lead at Effortless Admin

Shape client experiences at Effortless Admin as the Client Service Team Lead. Utilize your Canadian benefits administration expertise to drive team performance and satisfaction.
This leadership role at Effortless Admin focuses on managing client service specialists to deliver outstanding support. You’ll mentor a team responsible for utilizing our advanced benefits administration platform and ensuring high-quality service standards. Collaborate with the development team to enhance client satisfaction through strategic insights and recommendations
Key Responsibilities:
• Lead and mentor Group Benefits Specialists
• Establish service level standards for various communication channels
• Collaborate with the development team on product improvements
• Implement training programs for product knowledge updates
• Monitor and optimize team performance metrics
Requirements:
• Over 3 years leadership experience in client service
• Experience in Canadian benefits admin...