Client Services Associate (BA)

The Client Services Associate is the first point of contact for clients and it is responsible for liaising between Production and the client, completing the preflight of new projects, entering projects on PA and internal PD and sending projects to Production.

DESCRIPTION

• Respond to client requests for new project initiatives through our centralized technology

• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

• Where applicable, initiate some project specifics to set th...