Location
Mt. Juliet
Job Type
Full-time
Posted
July 08, 2026
Job Description
Description
Responsibilities • Manage incoming and outgoing client phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with clients through open and interactive communication • Provide accurate, valid, and complete information by using the provided methods/tools • Handle customer complaints, provide appropriate solutions and/or alternatives • Document and keep records of customer interactions • Follow communication procedures, guidelines, and policies • Maintain sensitivity to confidential client information.
Skills
Customer service, Call center, Data entry, Customer service oriented, Inbound call, Customer care, medical, healthcare benefits, healthcare support, pharmacy, Customer Complaints, Descalation
Top Skills Details
Customer service,Call center,Data entry,Customer service oriented,Inbound call,Customer care,medical,healthcare benefits,healthcare support,pharmacy,Customer ...
Responsibilities • Manage incoming and outgoing client phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with clients through open and interactive communication • Provide accurate, valid, and complete information by using the provided methods/tools • Handle customer complaints, provide appropriate solutions and/or alternatives • Document and keep records of customer interactions • Follow communication procedures, guidelines, and policies • Maintain sensitivity to confidential client information.
Skills
Customer service, Call center, Data entry, Customer service oriented, Inbound call, Customer care, medical, healthcare benefits, healthcare support, pharmacy, Customer Complaints, Descalation
Top Skills Details
Customer service,Call center,Data entry,Customer service oriented,Inbound call,Customer care,medical,healthcare benefits,healthcare support,pharmacy,Customer ...