Location
taguig
Job Type
Full-time
Posted
June 15, 2026
Job Description
Key Responsibilities:
• Lead teams, set KPIs, drive performance, and build leadership succession plans.
• Oversee function-wide operations and drive process transformation initiatives.
• Own senior client relationships and provide strategic insights to ensure service excellence.
Qualifications:
• 8+ years of experience in operations or customer support.
• 2+ years of experience in a Senior Managerial capacity.
• Expertise in US RPO, volume hiring, and account management.
• Deep knowledge of process improvement and operational transformation.
• Lead teams, set KPIs, drive performance, and build leadership succession plans.
• Oversee function-wide operations and drive process transformation initiatives.
• Own senior client relationships and provide strategic insights to ensure service excellence.
Qualifications:
• 8+ years of experience in operations or customer support.
• 2+ years of experience in a Senior Managerial capacity.
• Expertise in US RPO, volume hiring, and account management.
• Deep knowledge of process improvement and operational transformation.
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