Client Services Specialist

Veterans Sourcing · Johnston, Rhode Island, United States

Location

Johnston

Job Type

Full-time

Posted

June 05, 2026

Job Description

Responsibilities
 :  Handle customer requests via phone, chat, and email across cash management, ACH, and commercial card services
 Research issues, provide solutions, and educate clients on products and services
 Diagnose and resolve technical, system, and procedural issues; escalate when needed
 Perform root cause analysis to identify trends and recommend process improvements
 Collaborate with internal teams to resolve client issues and prevent recurrence
 Maintain service quality standards and proactively communicate risks or challenges
  Qualifications:
 5+ years of customer service/call center experience (banking preferred)
 Strong communication, multitasking, and problem-solving skills
 Ability to work independently in a fast-paced environment
 Proficiency in computer systems and tools
 Detail-oriented with strong analytical and time management skills
  Edu...
        

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