Client Services Supervisor

The Client Services Supervisor supports the National Client Services Manager in overseeing the daily operations of the client services team. This role carries a strong focus on coaching and developing team members, maintaining accountability to performance KPIs and SLAs, and managing a smaller portfolio of client accounts. The Supervisor ensures that service delivery meets company standards and promotes a culture of continuous improvement and high performance.

What you’ll be doing:

• Lead, coach, and inspire a team of Client Service Representatives, building capability and driving high performance through regular feedback and development
• Oversee day-to-day operations to ensure tasks are delivered accurately, efficiently, and within agreed timeframes
• Proactively identify gaps in skills, resourcing, or processes—and implement practical solutions
• Act as a key escalation point for clients, ensuring issues a...