Client Success Manager - 0380 - Colombia (Chía)

About the Client

Our client is a digital marketing agency specializing in providing SEO services to home services businesses across the USA. They are seeking an experienced Client Success Manager to join their team.

About the role

Professional fluency in English is essential.

Experience in digital marketing agencies is required. Experience in the home services niche is preferred.

What you’ll be doing

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client’s services to meet their expectations.
• Work closely with cross-functional ...