Client Success Manager II – Digital Touch & Low Touch

Description

:The Client Success Manager II serves as an advocate with primary responsibility for the overall satisfaction and retention for assigned enterprise client base. This role collaborates with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy. This role will initiate, cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders to forward NextGen Healthcare and client goals.

Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts, serving as a trusted advisor and point of escalation.

Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals.

Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution.

Buil...