Job Description
Job Summary:
We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
Coordinate with internal tea...