Client Success & Service Analyst

Citibank (Switzerland) AG is seeking a Service Analyst in Dubai to manage daily customer service activities. You'll resolve client inquiries, engage with customers to understand their needs, and ensure compliance with banking policies. A Bachelor’s degree and 3-5 years of customer service experience are essential, along with effective communication skills. The role offers opportunities to streamline processes and improve service delivery while adhering to Citi's operational risk standards.
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