Client Success Specialist – Showpass Calgary

Join Showpass as a Client Success Specialist in Calgary, AB, and enhance the customer experience in a vibrant event-tech environment. Engage with clients and support inquiries through innovative solutions.
In this role, you will monitor support channels like Zendesk to address client and ticket buyer inquiries. You will also create and manage essential event documents, participate in client calls, and contribute to improving support standards. Your insights will help shape the service experience that Showpass delivers.
Key Responsibilities:
• Monitor and respond to inquiries from customers and clients
• Develop and update event support documentation
• Guide clients during onboarding and maintain professional communication
• Work with teams to address escalated issues effectively
• Fulfill administrative tasks related to client support
Requirements:
• Relevant post-secondary education is an asset
• Experience in a customer-focused position
• Competency i...