Client Technology Delivery Lead

Lead client technology initiatives at the University of Toronto's Faculty of Applied Science & Engineering. This full-time role focuses on optimizing service delivery and improving client technology environments.
As the Client Technology and Service Delivery Lead, you will report to the Manager of Client Services and play a crucial role in enhancing technology services. You will lead a team to ensure smooth operations, oversee complex issue resolution, and implement performance enhancements. Your responsibilities will encompass project management and continuous improvement of client technology, enhancing the faculty’s overall educational and administrative capabilities.
Key Responsibilities:
• Design and enhance technology service delivery workflows
• Provide technical leadership and coordinate support staff efforts
• Analyze and monitor service performance indicators
• Support endpoint technology management and deployment
• Lead projects to optimize client technol...