Clinic Operations Manager

Position Overview

The Clinic Operations Manager is responsible for the seamless daily operation of both clinical support and premium hospitality functions. Reporting directly to the Head of Operations & Nursing, this role drives site-level performance while proactively collaborating with peer managers across the group to optimise shared resources, staffing, and patient flow.

Reporting Lines

Direct Report To: Head of Operations & Nursing

Collaboration Mandate

High-frequency coordination with peer Clinic Operations Managers across all group sites.

Key Accountabilities

1. Daily Operational & Clinical Oversight

   • Patient Affairs — Administration: Manage the administrative core of the clinic, overseeing patient registration, billing accuracy, insurance coordination, and data integrity.
   • Patient Relations — Experience: Lead all patient-facing interactions, ensuring a five-star hospitality experi...