Clinical Customer Experience International Director - Wolters Kluwer Health

About the Role:

The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions. The role is accountable for ensuring a cohesive, value-driven customer experience that promotes long-term outcomes and sustained growth.

The Director plays a key role in defining the enterprise vision and strategic leadership for customer success and clinical advisory by establishing scalable governance and an insight-driven operating model that consistently delivers measurable impact. This includes steering value realization, maximizing customer outcomes, optimizing engagement, and orchestrating integrated global processes across the International Segment.

The position requires an entrepreneurial and strategic mindset, strong leadership capabilities, and the ability to work across multi-disciplinary and cross-cultural t...