Clinical Health Professional - CSR USRN

Overview

On-site - Quezon City • 1-3 Yrs Exp • Bachelor • Full-time

Insurance Health & Wellness

HMO

Work-Life Balance

Work from Home

Responsibilities

• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
• Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures.
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call.
• Retains existing customers/services through proactive customer service/consulting techniques and enabling customers to perceive value in the service.
• Consistently improves product knowledge and understanding, participating in ongoing training in keeping with changing business strategies.
• Mani...