Clinical Support Specialist

Administrative Support: - Schedule and confirm patient appointments via phone, email, or scheduling software. - Prepare and send reminders for upcoming appointments or follow-ups. - Maintain and update patient records in the electronic medical records (EMR) system. - Assist with insurance verification and pre-authorization processes. - Manage incoming and outgoing correspondence, including emails and faxes. Patient Interaction: - Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy. - Escalate complex patient concerns to the appropriate medical staff or departments. - Collect patient information and update records during virtual check-ins. - Provide patients with instructions for telehealth sessions and other virtual services. Office Coordination: - Manage daily workflows to ensure timely communication between patients and medica...