Clinical Support Specialist

DHA Phase 6, Lahore, Pakistan | Posted on 04/22/2026

Job Description

Administrative Support

• Schedule and confirm patient appointments via phone, email, or scheduling software.
• Prepare and send reminders for upcoming appointments or follow-ups.
• Maintain and update patient records in the electronic medical records (EMR) system.
• Assist with insurance verification and pre-authorization processes.
• Manage incoming and outgoing correspondence, including emails and faxes.
• Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.
• Escalate complex patient concerns to the appropriate medical staff or departments.
• Collect patient information and update records during virtual check-ins.
• Provide patients with instructions for telehealth sessions and other virtual services.

Office Coordination

• Manage dail...