Location
vancouver
Job Type
Full-time
Posted
June 09, 2026
Job Description
Join Clio as a Program Manager, focusing on digital customer success to drive engagement and adoption strategies. Utilize automation and AI to enhance user experiences.
This role at Clio focuses on managing day-to-day operations of digital customer success programs. Collaborate with leaders across customer success and marketing to develop scalable strategies for customer retention. Your effectiveness will be measured through key performance indicators like churn reduction and customer engagement.
Key Responsibilities:
• Execute innovative digital customer success initiatives
• Document and improve existing playbooks and frameworks
• Analyze engagement metrics and data trends for insights
• Partner with marketing to enhance educational content
• Lead the implementation of automated workflows
Requirements:
• 2–4 years in customer success or program management
• Experience with relevant automation software
• Ability to manage several projects simultaneousl...
This role at Clio focuses on managing day-to-day operations of digital customer success programs. Collaborate with leaders across customer success and marketing to develop scalable strategies for customer retention. Your effectiveness will be measured through key performance indicators like churn reduction and customer engagement.
Key Responsibilities:
• Execute innovative digital customer success initiatives
• Document and improve existing playbooks and frameworks
• Analyze engagement metrics and data trends for insights
• Partner with marketing to enhance educational content
• Lead the implementation of automated workflows
Requirements:
• 2–4 years in customer success or program management
• Experience with relevant automation software
• Ability to manage several projects simultaneousl...
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