Cloud CCaaS Solutions Architect | AI & Omnichannel

Johnson Controls is looking for a Solutions Architect in Manchester to design and evolve our global cloud contact center ecosystem. This pivotal role involves crafting scalable solutions across voice, digital, and AI-driven channels while collaborating with various teams to enhance customer experience and operational performance.

The ideal candidate will have proven experience in contact center architecture, familiarity with cloud platforms, and a strong grasp of IVR and VoIP systems. Join us in transforming our contact center solutions.