Cloud Incident & Escalation Lead

Confidential is seeking a candidate to manage customer escalations effectively in Singapore. The role requires collaboration with internal teams and communication with stakeholders to resolve issues promptly. Candidates should have at least 3 years of experience in customer-facing roles and strong technical skills in networking.

Ideal applicants must possess a degree or equivalent experience, with additional IT certifications considered a plus. Strong written and spoken English skills are critical for success in this position.