Cloud Support Engineer (Kubernetes)

Our client is a fast-growing cloud-native technology company, founded by core members of the Microsoft Azure team. They specialise in enterprise Kubernetes platforms and have supported 500+ large organisations across finance, telecom, energy and government sectors.
About the Role
This role focuses on supporting and troubleshooting enterprise cloud-native platforms built on Kubernetes. You will work closely with customers to resolve technical issues, ensure platform stability, and act as a key bridge between users and the China engineering team. The core objective is to ensure the operational stability of the customer platform, with no high-intensity urgent incident tasks.
Responsibilities
Provide on-site guidance and training for customers' product trial, help customers to solve technical problems, become a bridge of technical communication between customers and the company, and maintain good customer relations. Collaborate with the sales team to deliver solutions, and prov...