Cloud Support Engineer

This is a remote position. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday With possibility of covering UK and US shift as required Public Holidays may also be on-call, as required As a Cloud Support Engineer, youll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays. Key Responsibilities Provide first and second-level IT support via phone, email, and remote tools Troubleshoot and resolve technical issues, escalating complex cases when required Monitor and support cloud infrastructure, backups, and system performance Assist with basic network configurations (VPNs, VLANs, routing) Support telephony systems and IT equipment deployments Perform system updates, patching, and basic security monitoring Maintain clear ...