Job Description
Cloud Support Technician
Join our team at Zachary Piper Solutions in Redmond, WA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office within our Secure Operations Centers (SOCs). This role ensures x7x service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
·Monitor deployment flow and promptly escalate issues to deploying teams.
·Collaborate with feature teams to resolve volume drivers.
·Execute documented deployment scripts and procedures.
·Coordinate restoration actions with internal and external teams.
·Support outage recovery efforts within defined SLAs.
·Log all actions in designated systems for audits and root cause analysis.
·Drive recovery efforts with fe...