Cloud Transformation Analyst — Incident & Problem Mgmt

AIA Digital+ in Kuala Lumpur is seeking an experienced IT professional skilled in ITIL processes including Incident Management and Problem Management. The role encompasses managing product backlogs, ensuring adherence to SLAs, and leading project execution. Successful candidates will demonstrate strong communication, project management skills, and familiarity with ITSM tools like ServiceNow. This position requires collaboration with multiple stakeholders to ensure effective service delivery and compliance with organizational standards.
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