Job Description
**Cobol Developer**:Location: Hybrid in Mexico City (3 days per week in the office)- 4 to 8 years of experience in COBOL programming- JCL and Mainframe- Intermediate English**Wipro offers: Benefits above law, full payroll, constant training, and growth opportunity.
****͏**:**Do**:- ** Oversee and support process by reviewing daily transactions on performance parameters**- Review performance dashboard and the scores for the team- Support the team in improving performance parameters by providing technical support and process guidance- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions- Ensure standard processes and procedures are followed to resolve all client queries- Resolve client queries as per the SLA's defined in the contract- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting- Document and analyze call logs to spot most occurri...