Job Description
Master Works is seeking for a Collection Specialist who will be responsible for managing accounts receivable collections, ensuring timely payment of outstanding invoices, reducing overdue balances, and maintaining positive relationships with corporate clients. The role requires proactive communication with customers, coordination with internal departments, and effective dispute resolution to support the company's cash flow objectives.
Key Responsibilities
• Monitor customer accounts and identify overdue balances.
• Contact customers via phone, email, and other communication channels to follow up on outstanding invoices.
• Negotiate payment arrangements and resolve payment issues while maintaining strong customer relationships.
• Investigate and resolve billing discrepancies and invoice disputes in coordination with Sales, Operations, and Finance teams.
• Maintain accurate records of collection activities, customer communica...