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Collections Analyst at Vodafone Ghana

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
June 22, 2026

Job Description

Responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.

Key Accountabilities And Decision Ownership

  • Ensure compliance to dunning policies to curtail churn

  • increase cash by collecting all current revenue and not more than 5% of aged debt should be more than 90 days

  • Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets

  • Ensure that on a monthly basis, all customers in your base receive their bills and are set up on ebilling

  • Meet retention target through customer issue resolution

  • Ensure 100% of dispute resolution before next billing cycle from the month raised

  • Adjustment & Reconciliation to be completed before the next...

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