Collections Officer

Responsibilities

• Perform collection activities (calls, follow‑ups, reminders) to recover outstanding accounts
• Monitor assigned portfolio and follow up on delinquent accounts
• Achieve individual collection KPIs and targets
• Handle customer enquiries and negotiate repayment plans
• Escalate complex cases to supervisor where required
• Ensure compliance with internal policies and regulatory requirements
• Maintain accurate records and update systems timely
• Assist in reporting and tracking of collection performance

Qualifications

• Diploma/Degree in Business, Finance or related field
• 1–3 years of experience in collections or customer service (banking preferred)
• Good communication and negotiation skills
• Detail‑oriented with strong follow‑up discipline
• Ability to work under pressure and meet targets
• Basic knowledge of collections processes and regu...