Collections Senior Specialist (Global Shared Services)

Collections Senior Specialist (Global Shared Services) | Accounts Receivable

Taguig | On-site | Monday to Friday

Job Overview

We are seeking a detail‑oriented and proactive Collections Senior Specialist to join our Global Shared Services team supporting the Australia and New Zealand markets. This role is responsible for managing a portfolio of customers, ensuring timely collections, resolving disputes, and delivering excellent customer service while driving continuous process improvements within the Customer‑to‑Cash cycle.

Key Responsibilities

• Independently manage a portfolio of customer accounts, performing detailed financial analysis to meet or exceed collection targets and KPIs
• Drive collections activities to minimize bad debt risk and support order management when necessary
• Escalate significant account deterioration or critical disputes to management in a timely manner
• Hand...