Collections Specialist

Job Purpose

The Collections Representatives will provide personalized and competent customer service to internal and external customers inquiring about purchases and payments. Responds to inquiries, resolving complaints, and providing contractual information via phone or email. Takes the initiative to communicate with internal departments to clarify contractual purchase and payment details. Performs administrative and clerical Customer Care duties.

Job Description

· Answers incoming customer calls; patiently and attentively listen to customer’s concerns and questions to identify the core needs.

· Reiterates the identified concerns or needs to ensure agreement.

· Clearly communicate resolution options and timeframes.

· Enters incoming callers contact information, issues, and resolutions in software.

· Provides service that meets service level agreements (SLAs).

· Responds billing in...