Collections Specialist

Are you an experienced Collections professional who enjoys building customer relationships, resolving outstanding balances, and driving results through proactive communication?

We are looking for a Collections Specialist to join a dedicated Accounts Receivable team. This role focuses on outbound collections efforts, customer follow up, account reviews, and documentation of collection activities.

Key Responsibilities

• Conduct outbound collection calls to customers regarding past due invoices and account balances.
• Follow up with customers via phone and email to secure payment commitments.
• Review customer accounts and payment status.
• Document customer interactions, payment arrangements, and collection activities.
• Escalate disputes, pricing concerns, billing discrepancies, and complex account issues to the onshore team.
• Maintain accurate records within collection and ERP systems.
• Meet productivity, docum...