Location
vancouver
Job Type
Full-time
Posted
July 09, 2026
Job Description
Shape the future of collections with KOHO as a Collections Strategy Manager. Lead charge-off recovery, customer engagement, and data-driven strategies to enhance financial outcomes.
KOHO is seeking a Collections Strategy Manager to design and control the collections function from scratch as the company transitions to a full-service bank. Bring your expertise in analytics and strategy to create a program that ensures customer dignity while minimizing losses. This managerial role offers the chance to make a real difference in how KOHO approaches customer financial struggles.
Key Responsibilities:
• Oversee delinquency and loss trend analysis across lending products
• Develop customer engagement strategies via multiple channels
• Design payment programs that balance loss reduction and customer relief
• Manage BPO collaborations to enhance performance and compliance
• Create post-charge-off recovery strategies for customer win-back
KOHO is seeking a Collections Strategy Manager to design and control the collections function from scratch as the company transitions to a full-service bank. Bring your expertise in analytics and strategy to create a program that ensures customer dignity while minimizing losses. This managerial role offers the chance to make a real difference in how KOHO approaches customer financial struggles.
Key Responsibilities:
• Oversee delinquency and loss trend analysis across lending products
• Develop customer engagement strategies via multiple channels
• Design payment programs that balance loss reduction and customer relief
• Manage BPO collaborations to enhance performance and compliance
• Create post-charge-off recovery strategies for customer win-back
Ready to Apply?
Submit your application for Collections Strategy Manager at KOHO at Portage Ventures GP Inc.
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