Commercial Claims Manager

• People leadership role
• Commercial Claims Expertise Essential
• Career Growth, working alongside industry leaders

We’re seeking an experienced Commercial Claims Manager to join a leading general insurance business. This pivotal role is responsible for driving consistent, high-quality claims delivery and ensuring exceptional end-to-end customer and broker experiences.

Reporting to the Head of Claims, you will lead Team Leaders across the claims function, manage Tier 2 escalations, and act as a key point of contact for broker relationships. You will play a central role in lifting performance, strengthening capability, and embedding a culture of continuous improvement across claims operations.

Key Responsibilities

• Lead delivery of claims service level standards and ensure alignment with customer, broker, and regulatory expectations
• Manage and coach Team Leaders, driving clarity of KPIs,...