Commercial Operations Support Supervisor

**Requirements**:
Client Support & Relationship Management
- Manage and resolve corporate client inquiries promptly and professionally.
- Act as an escalation point for complex issues, coordinating resolutions across departments.
- Monitor client activity to identify and address potential issues proactively.
Team Leadership
- Supervise and develop a team of support agents through coaching, feedback, and performance reviews.
- Manage workload distribution and scheduling to ensure adequate coverage and timely responses.
Payment & Transaction Oversight
- Oversee payment processing, returns, adjustments, and chargebacks for client accounts.
- Ensure accuracy, timeliness, and proper reconciliation of financial transactions.
- Partner with Finance to resolve discrepancies and maintain clean data.
Operational Audits & Data Integrity
- Conduct regular audits of client files and processes to ensure accuracy and compliance.
- Validate client-submitted da...