Commercial Support -Customer Care Agent

Join our Commercial Customer Care team as an Associate and become the trusted partner our customers rely on. You'll resolve inquiries, coordinate with internal teams, and deliver seamless experiences that drive satisfaction and loyalty. What will you do? Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively Support order management, pricing, and contract coordination while ensuring accuracy and timeliness Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery What are the key skills we are looking for? Customer orientation — intermediate level; anticipating needs and delivering solutions that exceed expectations Customer service — developing level; responding to inquiries with professionalism and empathy Active listening — developing level; understanding customer conce...