Communication Center Representative

Position Number: 010238

Department: Business Services (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

+ Answer eight phone lines for Parking & Transportation Services that include regular phone lines, deck payment stations, and transit

+ Monitor and respond to radio traffic from parking enforcement employees and transportation drivers

+ Log attendance and status of parking enforcement employees and transportation drivers

+ Be familiar with the entire campus, including building locations and all parking areas

+ Know what parking permit is required for each area and understand restrictions and exceptions for each lot or deck

+ Provide directions to all parking areas and campus buildings upon request

+ Recommend parking options that make sense for each individual situation, including payment options available

+ Assist customers attemp...