Communications Manager, Customer Communications (Xico)

Minimum qualificationsBachelor's degree in a technical or communications field, or equivalent practical experience.5 years of experience in program or project management.5 years of experience in technical writing or writing executive-level communications regarding technical processes/services and products.Ability to communicate in English and fluently to support customer communications in this region.Preferred qualificationsTechnical aptitude, writing skills, and the ability to deliver accurate and jargon-free documentation in time-sensitive situations.Experience in an incident or crisis communications role and creating customer-facing communications.Experience documenting cloud infrastructure, or enterprise-class client/service software.Editorial, formatting, layout, and visual design skills.Experience creating corporate slide decks and adhering to corporate brand guidelines.Ability to work with CRM tools along with the ability to create and execute reports/dashboards.About the job...