Complaint Investigations Tech

**Position Summary** :

+ Entry Level Lab Technician in the Complaint Investigations Lab
+ Newly graduated candidates or individuals with a strong technical background can apply.

**The Technician will be responsible for:**

+ Unpacking boxes safely and sorting the returned products accordingly by product lines.
+ Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
+ The Technician will document complaint investigations in the Complaint Handling System.
+ The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
+ Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
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