Location
Abu Dhabi
Job Type
Full-time
Posted
June 02, 2026
Job Description
Job Title: Complaints Analyst
Role Summary:
Seeking a detail-oriented Complaints Analyst to manage, investigate, and resolve customer complaints in line with UAE regulatory standards. The role focuses on ensuring fair customer outcomes, timely resolution, compliance, and identifying root causes to improve processes.
Key Responsibilities:
- Handle end-to-end complaints via multiple channels (branch, call centre, digital, email)
- Investigate cases across banking products and coordinate with internal teams
- Ensure timely resolution in line with regulatory requirements and manage escalations
- Perform root cause analysis and recommend corrective actions
- Prepare reports, dashboards, and regulator-ready responses
- Support audits, inspections, and compliance reviews
Requirements:
- Bachelor's degree (relevant certific...