Complaints Investigator (Remote)

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position based in Essex how is looking for remote complaints investigators for the 3 months ongoing, at the rate of £20.51 per hour umbrella

Training will be in Ealing for 2 days -Travel will be paid. If you are travelling a significant distance a hotel may be provided

Job responsibilities

To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Maintaining strong relationships with residents.

Key Responsibilities:

Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
Work closely with internal teams and external contracto...