Complaints Officer

Complaints Officer (Interim) London

3-month contract

£25–£30 per hour

If you’re passionate about fairness, great customer experience, and making sure residents feel genuinely heard, this interim role offers the chance to make a real impact in a busy, resident-focused housing environment.

We’re supporting a London-based housing organisation to recruit an experienced Complaints Officer for a 3-month contract. You’ll take the lead on managing and resolving complaints, driving service improvements, and ensuring responses meet regulatory standards - including the Housing Ombudsman’s Complaint Handling Code.

This is an ideal opportunity for someone who thrives in a fast-paced, people-centred setting and can bring clarity, empathy, and professionalism to complex cases.

The Role:

As the organisation’s dedicated complaints lead, you will:

· Manage and investigate Stage 1 complaints, ensuring timely, high-quality responses.

· Coordin...