Complaints Officer

At least 2 years’ experience in a Regulatory / Credit industry.
- Experience in complaints / dispute resolution processes.
- Experience of debt counselling or credit related matters will be an added advantage.
**Duties**:
- Effective evaluation of complaints concerning allegations of non-compliance with the National
Credit Act.
- Implementation of internal complaints handling policies and procedures.
- Provide and maintain a high level of quality work.
- Report writing.
- Maintain good relations with internal and external key stakeholders.
- Participating in team activities aimed at improving customer satisfaction and departmental
performance.
**Knowledge**:
- National Credit Act.
- Complaints resolution processes.
**Skills**:
Computer literacy.
- Strong personal skills.
- Team Player.
- Excellent written and verbal communication skills.
- Administrative and organisational skills.
- Ability to work under immense pressure.