Complaints & Service Quality Lead

A leading translation service provider seeks a Complaint Management Specialist to enhance customer service by reviewing and improving complaint handling processes. The role requires 2 years of experience in a similar position, a strong understanding of complaint management, and excellent analytical skills. Candidates should be self-motivated, collaborative, and detail-oriented. The position is office-based in Rawalpindi and follows a shift from 10am to 7pm, offering a competitive market salary.
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